Ship and Returns
Shipping Costs and Returns Policy
Delivery time is calculated in business days.
Your good will be dispatched within 3 working days of your payment being verified. (Usually goods are dispatched within 24 hours). If there is a delay you will be notified by email or phone call within 24 hours.
We will email you with a tracking number once goods have been lodged with Australia Post/Courier. (Free Standard Shipping does not have a tracking number)
The Parcel delivery service is responsible for the goods during transportation.
Please, open the package delivered under your order the moment you receive it. If any damage is revealed, please notify us immediately.
Any questions? Contact our Customer Service at (03) 9873 5925 or 0407 277 699
Australian Shipping Charges
- Under $50 = $8.95 Shipping (Standard Shipping)
- Over $50 to $150 = $14.95 Shipping (Standard Shipping)
- Over $150 = Free Standard Shipping
- Under $50 = $14.95 (Express Shipping)
- Over $50 = $18.95 (Express Shipping)
- Over $150.00 = $25.95
The Following Items are Excluded from Free Shipping
Sew AdjusTables and Bulk Wadding
Anything over 4 kg in weight is excluded from Express Shipping
Many items on our website offer Free Shipping within Australia
- We are currently shipping to the following countries, with the Shopping Cart automatically calculating the Australia Post shipping cost, according to your delivery address.
- The calculated rate is "Air Mail" with a 3 to 10 Day Delivery. If you would like "Sea Mail" please contact us for costings. (Sea Mail can have up to a 3 month delivery time)
- Clicking the Zone next to your country name, will bring up your postage costs
- Canada ~ Zone 4
- Ireland ~ Zone 6
- Japan ~ Zone 2
- New Zealand ~ Zone 1
- United Kingdom ~ Zone 6
- United States of America ~ Zone 4
- **More Countries being added regularly
If you would like your country added, please email us and we will include it for you:
If We Are Out Of Australian Stock
- In the rare event we are out of Stock on any item in Australia, we will have it posted to you direct from the US manufacturer with an Australian Invoice at no extra cost to you.
- You will be notified immediately, and you will be given the option of a full refund or delivery from America. The Delivery times from America are from 7 to 14 days.
Item Return Policy
Customer satisfaction is extremely important to us, if you are not completely satisfied with your purchase you may return it to us for a full refund.
Please contact us if you have questions about your purchase, if there is a problem we will work with you to correct it.
If you would like to return it we ask the following criteria be met.
- If you decide within 10 days of delivery that goods purchased does not meet your requirements, and it is in the same condition as it was when delivered. A full refund for the item will be issued as soon as the returned item is received by us.
- If you decided you need a "larger" or "smaller table" within 10 days of initial delivery we will either "charge for" or "refund" the price difference of the tables only (We will not charge delivery or postage charges) *We apologise, but we are unable to offer free postage for exchange to International Buyers). Return of the initial item, will be at the purchasers expense, and must be received by us prior to the new table being shipped.
- If the item is won in competitions or raffles, no refunds will be issued.
- If you have purchased direct from the USA and not Sewing Buddies Australia, the above return policy is not valid. Please contact Sewing Mates USA, or EcoluxLighting and let them know your problem, you will find them extremely helpful. And between us all, we will try very hard to rectify your problem in the most cost effective and efficient manner.
* we reserve the right to make alterations to these policies at any time
**These policies are written taking into account fair and reasonable actions from both, us as the seller, and you as the purchaser